General Terms
By placing an order on SimbaVanilla.com, you agree to be bound by the terms and conditions below. These terms apply to all sales, whether local or international.
Pricing
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Prices are listed in Tanzanian Shillings (TZS) for local orders and US Dollars (USD) for international customers.
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Local prices include VAT where applicable.
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International customers are responsible for customs duties or taxes upon delivery.
Payments
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Local Orders (Tanzania): M-Pesa, Airtel Money, Tigo Pesa, or direct bank deposit.
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International Orders: Secure card payments, PayPal, or bank transfer.
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Orders must be paid in full before dispatch unless credit terms have been approved in writing.
Product Availability
All products listed are subject to availability. While we strive to keep stock levels updated, in the event an item is unavailable, we will notify you and offer a replacement or refund.
Minimum Order Quantities (Wholesale)
Minimums apply to wholesale buyers as per product category. See the Wholesale page for full breakdowns.
Shipping and Delivery
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Zanzibar: Free shipping within 1–2 working days.
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Mainland Tanzania: Courier delivery, 2–3 working days (small fee applies).
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International: DHL or air freight depending on order size. Delivery in 5–7 working days.